JPL Strategic Plan: 2025-2029

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The Joplin Public Library (JPL) has unveiled a updated strategic plan effective through the year 2029. The new JPL Strategic Plan describes the Library’s mission, core values, and vision for future success while also identifying key result areas where JPL will direct its energy and resources over the next several years.

 

Joplin Public Library
Strategic Plan 2025 – 2029

Approved by the Library Board of Trustees 

The Vision of The Joplin Public Library: Our Library is a welcoming community where learning and connection grow and lives are enriched.

The Mission of The Joplin Public Library: Our Library opens tomorrow’s doors today through diverse opportunities to learn, create, explore, and have fun.

At the Core of our Culture We Value:

  1. Respect

We present civility in all circumstances.

  1. Relationships

Connections broaden horizons. We are better together than we are alone.

  1. A Heart of Service

We help each other live and experience our Mission.

  1. Kindness & Friendliness

We care about each other and all we serve. We demonstrate empathy and compassion.

  1. Inclusion

We value diversity and the freedom of expression. We provide information without bias or discrimination.

  1. Collaboration and Flexibility

We work together to achieve the best outcomes and believe that adaptability is necessary to grow.

  1. A Safe Environment to Explore

The right to free inquiry prospers at our Library. We also foster a right to imagine and innovate, ask and question, seek and find without judgement.

 

Strategically, JPL Focuses On These Key Result Areas To Move Toward Our Vision, While Living Our Mission:

SERVICE

· Continue to streamline policies and procedures while focusing on the user experience

· Create and deploy next-level customer service experience training to include anticipating needs and broadening usage

· Effectively onboard new patrons to introduce and encourage engagement

· Retain current users by deepening relationships with them

AWARENESS

· Implement tactics that help staff feel empowered to promote the Library both inside and outside

· Create an active and viral Ambassador Program

· Maximize deep relationships with patrons by encouraging the act of influencing

 OUTREACH

· Staff attends community events to promote and represent the Library

· Each year fully engage with mission-supporting partners to bring betterment and enrichment opportunities to our community

 CONNECTIONS

· Stay aware of societal trends and bring opportunities to connect with those trends into the Library

· Develop emotional linkage with loyal patrons of our Library and share their stories of Library usage, learning, and enrichment

ENRICHMENT

· Ensure the Library has a broad range of materials to fulfill most Library user’s needs

 · Provide varied programs for all ages and abilities

· Create experiences that make visiting the Library fun