Avoid Passport Scams: How to Stay Safe When Applying for a Passport
As a passport acceptance facility, we wanted to make you aware of a scam where websites are taking advantage of travelers. These websites
, which often come up first in passport searches, offer “personalized passport instructions” and charge for resources that are already freely available on government websites.
For a NEW passport application, fees must be paid at the acceptance facility, by check or money order. To RENEW a passport, you may
pay a fee online, but only through the official government website: travel.state.gov.
First-time applicants sometimes believe they have already paid their passport fees online, only to realize their money went to a fraudulent company. Unfortunately, they must still pay the official application and execution fees. Always verify that payments are made through official government websites.
Free Passport Resources Exist
Passport instructions, application forms, and status updates are all available for free from official U.S. government sources.
- Application Instructions: Travel.state.gov provides step-by-step guidance on how to apply, what fees to pay, and what documents are required.
- Passport Forms:travel.state.gov offers a free questionnaire to help applicants select and complete the correct form, which they can then p
rint and bring to a passport acceptance facility.
- Application Status Updates: After applying, travelers can check their status at Passportstatus.state.gov, which provides updates on processing and mailing information.
Online Passport Renewal is Real—But Beware of Scams
Online Passport Renewal is now available, making it easier to update passports. However, scammers may use this opportunity to steal private information. Always use the official site: travel.state.gov/renewonline. Again, renewal applicants may pay online, but only through the official government website.
Emergency Passport Appointments Are Free
If urgent travel is within two weeks, qualified applicants may be able toschedule a free appointment at a passport agency (the nearest passport agency office is located in Hot Springs, AR) by:
- Calling the National Passport Information Center at 1-877-487-2778
- Visiting passportappointment.travel.state.gov
Appointments cannot be bought, sold, or transferred—beware of third parties offering to book one for a fee.
Approved Hand-Carry and Courier Services
For urgent passport needs, travelers who cannot visit a passport agency may use an approved hand-carry or courier service. Before paying any company, verify its legitimacy at travel.state.gov/couriercompany.
What to Do If You’ve Been Scammed
If you suspect you’ve been scammed, take action immediately:
- Request a refund from the company.
- Contact your credit card provider to dispute the charge.
- Report the scam to the Federal Trade Commission at reportfraud.ftc.gov or IdentityTheft.gov.
Bottom Line: Stick to “.gov” Websites
To ensure you’re getting accurate information and avoiding scams, only use official government websites ending in “.gov” when applying for a passport.
For official passport services, visit travel.state.gov.
By staying informed and using the right resources, you can keep your travel plans on track and avoid unnecessary costs or delays. If you have questions, you may always call the Library at 417-623-7953. Safe travels!
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