Our Commitment to Privacy
General Library Privacy
Confidential Patron Information
- Any information obtained as the result of employment or service with the Library, including any information regarding patrons, patron records or business information, will be treated as confidential and released only as authorized by this policy. This policy covers information obtained through attendance at meetings, discussions with management, use of or access to patron records, or any other source of information accessed by virtue of employment or volunteer service with the Library.
- The following section of the Missouri Revised Statutes clearly defines the responsibility of the Library in safeguarding patron information.
RSMo 182.817. Disclosure of Library Records Not Required – Exceptions. Notwithstanding the provision of any other law to the contrary, no library or employee or agent of the library shall be required to release or disclose a library record or portion of a library record to any person or persons except: 1) In response to a written request of the person identified in that record, according to procedures and forms giving written consent as determined by the library; or, 2) In response to an order issued by a court of competent jurisdiction upon a finding that the disclosure of such record is necessary to protect the public’s safety or to prosecute a crime.
- Presentation of a patron’s library barcode by someone other than the patron is acceptable as proof of the patron’s permission for the other individual to pay fines or renew items by telephone.
- The Library will resist the issuance or enforcement of any process, order, or subpoena involving the release of patron records until such time as a proper showing of good cause has been made in a court of competent jurisdiction. Patron records may be released only by the Library Director or his/her official designee as provided for by law.
B. Parental Access to Children’s Records
A parent or legal guardian must sign the library card application for children aged seventeen or younger. With this signature, the parent or legal guardian assumes responsibility for all use made of the card. The parent or legal guardian may be given access to information in the child’s record on presentation of the card.
Web Site Privacy
What Information Do We Collect?
When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
1. Personal Information You Choose to Provide
Credit Card Information
If you choose to donate or pay fines or fees online, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
Credit card number
Home or business phone number
In addition to providing the foregoing information to our partners, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
2. Web Site Use Information
Similar to many other Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities and providing customer service to our patrons. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special events we think you will find valuable. The lists used to send you this information are developed and managed under our traditional standards designed to safeguard the security and privacy of our users' personal information. If you provide your personal information to us, you will be given the opportunity to notify us of your desire to receive or not to receive these offers.
What Are Cookies?
Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.
How Do We Use Information We Collect from Cookies?
We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users' browsing activities, in order to constantly improve our Web site and better serve our users. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our users.
Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you.
Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As a user of our Web site, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request here.
How Do We Secure Information Transmissions?
When you send confidential personal credit card information to us on our Web site, secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our Web site.
Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured email.
How Do We Protect Your Information?
1. Information Security.
We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
2. Evaluation of Information Protection Practices.
Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.
3. Employee Access, Training and Expectations.
Our values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us here.
Do We Disclose Information to Outside Parties?
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.